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How Our Legal Terms Apply to Your Account

Access to 4k44 and use of our account services depends on your local law and the eligible regions we support.

Jurisdiction-dependent accessAccount data handled securelybKash, Nagad, Rocket coveredContact path always openTerms updated when policy changes

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LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, a concern about how your data is held, or a dispute related to a bKash, Nagad or Rocket transaction, contact us directly. We handle legal and account queries separately from general support so they reach the right team without delay. Have your account ID and payment reference ready when you write in.

Live Chat Open the chat widget from any page on 4k44. For legal queries, state your account ID and the specific clause or transaction you are asking about.

Email Support Write to our support address with your account details and a clear description of your legal concern. We aim to acknowledge within one working day.

Account Help Centre The Help Centre covers account closure, data requests and payment disputes. Find the legal section under Account Settings in your dashboard.

What These Legal Terms Actually Cover

4k44 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with us, you confirm that you have read these terms and that access is permitted under the laws of your region. We do not make eligibility decisions on your behalf — that responsibility sits with you based on local law where you

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are located. Our terms govern how your account is created, how wallet transactions through bKash, Nagad and Rocket are processed, how account disputes are handled, and how we store your data. When you deposit via bKash, you authorise us to record that transaction against your account
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wallet. The same applies to Nagad transfers and Rocket payments — each one is logged, timestamped and tied to your account ID. If a transaction is disputed, we trace it through the payment reference your mobile wallet generates. We may update these terms when our policy
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changes or when applicable regulations require it. We will notify you via the contact details on your account before material changes take effect. Continued use of your account after notification counts as acceptance. If you do not agree, you should close your account before the changes
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take effect. For questions about specific clauses, our support team is reachable through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND ACCOUNT SECURITY

How 4k44 Handles Your Data and Account

We take a straightforward approach to data: collect what we need, retain it for as long as required, and give you a clear path to request changes. Your account wallet history — including bKash, Nagad and Rocket entries — is stored under SSL encryption and is accessible only to authorised staff handling your account or a verified dispute. Here is what you should know about how we manage this.

Data Retention

We keep your account and transaction records for as long as required by applicable policy. You can request a summary of what we hold by contacting support with your account ID.

Cookie Policy

We use session cookies to keep you logged in across pages and functional cookies to remember your payment method preference, such as bKash or Nagad, within a session.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact us immediately and we will freeze the account while we investigate.

Change Requests

To update your registered mobile number, linked wallet or personal details, go to Account Settings and follow the verification steps. Changes to payment details require wallet confirmation.

Your Legal and Account Policy Questions

These are the questions we get most often about our legal terms, account rights and data handling. If your question is not here, reach us through live chat or email with your account ID.

Access depends entirely on local law and the eligible regions we support. We do not confirm legal status in any specific jurisdiction — check your local regulations before opening an account.

Send a request via email or live chat with your account ID. We will compile your account and transaction history, including bKash, Nagad and Rocket entries, and send it to your registered contact.

Yes. Submit a closure request through Account Settings or via support. We retain records only as required by our policy; the rest is removed after the retention period expires.

We trace the transaction using the payment reference your mobile wallet generates. Have that reference ready when you contact support. Disputes are reviewed by our accounts team, not general support.

We notify you via the contact details on your account before material changes take effect. Continued use after that notification counts as your acceptance of the updated terms.

Login uses OTP verification to your registered mobile number. Wallet data — including Rocket and bKash references — is stored under SSL encryption and accessed only by authorised staff.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Info4K44 Banking Info4K44 Glossary

How Our Legal Terms Apply to Your Account

How to Reach Us on Legal Matters

How 4k44 Handles Your Data and Account

Data Retention

Cookie Policy

Account Security

Change Requests

Your Legal and Account Policy Questions

01 Does 4k44 operate legally in Bangladesh?

02 How do I request a copy of the data 4k44 holds on my account?

03 Can I close my account and have my data deleted?

04 What happens to my bKash or Nagad transaction if there is a dispute?

05 How will I know if the legal terms change?

06 Are my account login and wallet details kept secure?

Legal

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